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How to Evaluate a Singapore Maid Agency

Author: CharlesEdwards
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Getting a maid can be practical. With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores it's only sensible to hire a maid. However, it's not safe to simply pick any maid at randmon. You have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Consider these important points before you choose a Singapore maid angency to help you out:

It is important to make sure that the maid agency you choose is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust). Check its license number and accreditation certificate.

Currently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are most probably accredited by the Association of Employment Agencies.

The Singapore Ministry of Manpower grants licenses to agencies after a strict evaluation of their business practices. The agency director is required to attend and pass the Certificate of Employment Agency course that spans for three months in the Singapore Polytechnic.

Agencies and businesses dedicatied to maintaining a high-level business practice is also accredited by The Consumers Association of Singapore for Good Business Practices.

Choose an agency that has outstanding testimonials from its clients. An agency that conducts surveys and asks for feedback from its customers should be able to serve you well since they focus highly on customer service.

Your agency should give you a year-long guarantee. This means that if within 365 days so you are not satisfied with your maid, you can get a replacement free of charge.

Not all agencies offer 365 days guarantee. Some give only three to six months, or at most, 400 days. There are also additional benefits that are not available in other agencies.

The agency should have a family satisfaction program and a helpful customer care team.

Like another human being, a maid can develop problems and issues that may affect her job. If this starts to bother you, you can call their customer service and have them counsel the maid, since they may have better rapport with her.

To ensure that you and the maid you choose are compatible, see if the Singapore maid agency has a Match-Point System.

To match the right maid with the right employer, the Match-Point System was formulated. The system determines the match based on the experience, character, needs, and skills that the employer is looking and which the employee has.

Check the servies that the maid agency offers to its employess and customers. Common services include the following:

- Air tickets booking and purchasing

- Embassy endorsement

- Medical check-up for the helper

- Passport and work permit renewal

- Orientation for employment as a helper in Singapore

- Overseas helper recruitment

- Repatriation of maids

- Training in care for children, the elderly, the disabled, and the sick

- Training in cleaning, cooking

- Training in spoken English

- Work permit cancellation

- Workshops

If you are unsatisfied with the maid that you chose, you will also find that replacing or going back to the agency is another hassle. Therefore, to minimize the possibility of this happening, choose the right Singapore maid agency to assist you.